faq

Returns & Exchanges

Topics
US SHIPPING POLICY

All products are sent with a flat shipping rate. Your swimwear is shipped the next business day before 1pm. Once your order is dispatched it should be received within 5-10 working days depending on your location. Occasionally due to situations beyond our control, with third-party courier services some orders may take longer. Express shipping is (1-2 working days). 

You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available, you will be billed for each. We cannot amend your order once it has been dispatched. 

Please check your confirmation email detail carefully. Please note: We do not ship or deliver on Saturdays and Sundays.  
INTERNATIONAL SHIPPING

INTERNATIONAL FREE SHIPPING on all orders over $200

We are offering express shipping at $15 due to covid 19 to reduce delays

Please note that we are not responsible for any taxes & duties in your country. For more informations please check the taxes & duties.

For further questions please contact our customer service hello@stellademare.com
TAXES & DUTIES

For orders outside of the USA, these may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.

PLEASE NOTE: STELLA DE MARE SWIMWEAR is not responsible for any custom fees, duties or taxes on international shipments.

For more information, please check with your local customs for rules that may apply to you. In the event that the shipment is not received and held at customs, it will be returned to our warehouse and we will refund you the amount paid, deducting original shipping and return shipping charges.

For any further assistance on your order please contact hello@stellademare.com
RETURNS POLICY

ALL ITEMS PURCHASED DURING THE SALE ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS. We hope you are completely satisfied with your purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of receipt for a refund. 

 Late returns: 

Any returns received outside of the 14 business day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card. Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire. 

If an order is being returned from outside the USA it is the customers responsibility to cover the costs for this unless the return is a result of our error. It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 

 INTERNATIONAL RETURNS: If your order has been sent outside of the United 48 contiguous states, you are responsible for the return shipping costs and must notify our customer service team via email of the return tracking number associated with your order. The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear. 

 PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY LOSS OF PACKAGES WHEN DEPOSITED TO THE SHIPMENT FACILITY. 

All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund. Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted a 4$ per swim bag not returned to us.

For returns contact us: returns@stellademare.com
EXCHANGES POLICY

We’re so happy to hear you want to have another go at finding a swimsuit that’s 100% perfect for you! 

If you need some fit and styling advice, please contact us, exchange@stellademare.com, we will help you with anything you need! If you would like to return an item for a different size, we recommend that you place a new order for the item right away before returning your original purchase. 

This will ensure that your desired size is in stock. Return shipping costs are the responsibility of the customer unless the item is faulty. For any further assistance on your order please contact hello@stellademare.com
REFUNDS

After we have received your returns, you will be notified of this via email. Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.

 We do not refund Priority mail shipping. We aim to process returns the day we receive them, however during busy times it may take a couple of days.

 Please allow up to 5-10 business days for refunds, depending on your provider for the refunded amount to be visible in your account. 

 Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.
FAULTY ITEMS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty If an item becomes faulty after a period of time then please contact customer services before returning it. We will replace the item.

For further questions please contact our customer service hello@stellademare.com